Retail
Even a small retail facility can cost close to $1 million. Most outlets cost more. Add to that the investment in a company's brand and the retail store becomes a costly and important distribution channel. These major investments, however, count for little if the individuals staffing the store represent the company poorly and fail to provide the service a customer expects.
Training is indispensable at the retail level. And as stores proliferate and employee turnover increases, the difficulty of maintaining a well trained sales force is rising exponentially. Fortunately, eLearning is making effective and compelling training available to employees at a time to fit their individual schedules and with course content that meets their specific needs from new employee orientation to more detailed courses on product features and functions.
SSE recognizes that our retail clients are the subject matter experts; they provide the marketing, and business materials. SSE collaborates to develop high-impact, experiential learning in an engaging manner, such that the students are motivated to learn and retain the information. It is essential that the retail representative be able to apply what they learn to their job responsibilities. SSE develops scenario based role-play and interactions to ensure that what is learned is applied on the job.
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